A LITTLE CLARITY GOES A LONG WAY
Questions? Start here.
Practical answers about packages, getting started, account access, and working with TC Digital.
Getting started
How do I pay with PayPal or a card?
Complete the business brief and confirm scope with TC Digital. Then use our PayPal checkout page to subscribe to your selected monthly plan or pay for a one-time service. PayPal shows eligible card and wallet options. The payment recipient is TechCure Digital. No payment is taken through the brief itself.
How do I choose a package?
Compare the plans on our pricing page, then complete the package brief. If you are unsure, choose “Help me choose” and tell us your goals.
What happens after I complete the form?
Our team reviews your business and requirements, confirms the scope and price, and explains payment and onboarding. Submitting the form does not start a paid subscription.
I have already paid. What should I do?
Complete the Get Started form, choose “Already paid — completing onboarding,” and add your payment or invoice reference. We verify payment separately before confirming the start.
How soon can work begin?
We confirm the start date after reviewing the scope, payment arrangements, and the account access or content needed. Tell us your preferred date in the brief.
Packages, billing & changes
What currency are your prices in?
Published package prices are in USD. Setup fees, taxes where applicable, hosting, paid licenses, advertising spend, and extra work are separate unless included in your written scope.
Can I combine services?
Yes. Business Presence combines WordPress Care, Google Profile Care, and Social Essentials for one business, one standard website, and one eligible location. Other combinations can be quoted.
How do monthly payments and cancellation work?
Monthly plans renew monthly under the agreed service terms. At PayPal checkout, your selected monthly plan is billed when you subscribe and then monthly until cancelled. You can cancel future billing through your PayPal account before the next billing date. Contact support about changes, handover, or refund requests.
What if I need work outside my package?
We explain the additional scope and price and ask for approval before starting extra work. Unused included support time does not roll over.
Your website, Google & social media
What is included in WordPress Care?
The USD 79/month plan covers one standard business site: monthly updates and health check, daily backup monitoring, uptime and security alerts, 30 minutes of minor edits, and a monthly summary. See the pricing page for Care Plus.
Is Google Business Profile free?
Yes. Google Business Profile itself is free. TC Digital charges for the setup or management work in your agreed scope.
Can you guarantee Google verification, rankings, or leads?
No. Google determines eligibility, verification methods, and approval. Rankings, enquiries, and sales depend on several factors. We assess eligibility before accepting setup work.
Do I approve social media posts?
Yes. Social Essentials includes a monthly approval batch and one revision round. We prepare captions and content for Facebook and Instagram and schedule the approved posts.
Can you help with Shopify, WooCommerce, or Magento?
Tell us about your store in the package brief. Ecommerce work is assessed and quoted separately; the standard WordPress Care price does not automatically cover every store requirement.
Access, communication & privacy
Do I keep ownership of my accounts?
Yes. Your business keeps ownership of its website, Google profile, and social accounts. We arrange the permissions needed for the agreed work.
Should I send passwords through the form or chat?
No. Do not send passwords, verification codes, payment card details, or private customer records. We arrange appropriate access separately during onboarding.
How do I contact the team?
Email support@techcure.io, call +1 (647) 740-4245, or use WhatsApp on the same number. Scheduled video calls can be arranged when useful.
Is the quick-help chat a live agent?
No. Quick help is an automated guide using prepared answers about our services. It does not access your account, take payment, or send your typed questions to an AI provider. Use WhatsApp or email for a team response.
Ready for a little less on your plate?
Complete my package brief →Still have a question? Contact our team.
BILLING AND SUPPORT
What to confirm before you pay.
- Scope and fees
- We confirm the work, any setup fee, and separate charges in writing before work starts. Prices shown are in USD. Hosting, domains, paid software, advertising spend, and extra work are separate unless included in writing.
- Renewal and cancellation
- Monthly plans renew through PayPal until cancelled. Cancel future billing from your PayPal account before the next billing date and contact us to arrange the end of service.
- Refunds and handover
- Email support@techcure.io with the order reference. We review refund requests against the agreed scope, work completed, and applicable requirements. Your accounts remain yours. We agree what files and access need to be handed over.
- Support coverage
- Send support requests to support@techcure.io with the affected website and a brief description. Coverage hours, response expectations, and emergency work are confirmed in your service agreement.
